F.A.Q.

What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with Ciao Amici Entertainment is safe! PayPal accepts PayPal payments directly, Visa, MasterCard, AMEX, and Discover. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".
Where do shirts ship from?
Depending on your order we will ship from one of our facilities in Toronto, Canada or New York State.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
Do your shirts come from safe facilities for workers?
Yes! We use Alstyle and Gildan brand shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order , so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. The average wait times vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH service and 5-8 business days STANDARD.
What is your return policy?
Buyers are responsible for returning any items that are defective within 14 days. The item must be in original packaging and in new condition. Buyers are responsible for any shipping costs. We will gladly exchange item for item. We can only offer an exchange because we are a custom print shop and our items are made-to-order. Therefore if you have wrongly given us your size (for clothing) or if you order a size, receive that size but are not happy with the fit, these are not grounds for a return. 
For a more detailed return policy or more information please contact us by email at ciaoamicient@gmail.com and we will gladly provide you with your options as well as the address to which your items should be returned.